Terms of use

The service

TwoDocument provides tools for processing PDF files, images and office documents, as well as document templates to fill in, run in the user's browser. The templates include the statements required by the official texts as at the date they were checked; they do not replace advice from a professional for a particular situation. Files are never uploaded. The user remains solely responsible for the documents they process and for how they use them.

Offers

The offers are: 3 free documents per day; a 24-hour pass for €1.99 (one-time payment, no subscription); the Premium subscription for €6.99 per month or €49.99 per year, with no commitment. Text recognition (OCR), processing several files at once and the landlord area are reserved for the pass and Premium. Prices include all taxes. VAT not applicable, article 293 B of the French Tax Code (CGI).

Payment and confirmation

Payment is made by card, Apple Pay or Google Pay on Stripe's secure page. The pass is activated as soon as the payment is confirmed, on the device used. Stripe sends a payment receipt to the e-mail address entered during payment.

Right of withdrawal

The 24-hour pass gives immediate access to a digital service. At the time of payment, the user expressly requests its immediate performance and acknowledges losing their right of withdrawal once the service has been fully provided (Article L221-28 of the French Consumer Code). For the Premium subscription, the user has 14 days to withdraw; if they asked to use it straight away, only the portion corresponding to the period already used remains payable.

Cancelling Premium

The subscription can be cancelled online at any time, in a few clicks, from “My account”. It remains active until the end of the period already paid for; an e-mail confirms the cancellation.

Referrals

Each account has a referral link, visible in “My account”. When a person who arrived through this link takes out a Premium subscription (monthly or annual), the referrer receives one free month of Premium, 14 days after that person's first payment, if their subscription is still active (no withdrawal or refund): if the referrer is a subscriber, their next payment is postponed by one month; otherwise, Premium is activated on their account for one month. One month is given per subscribed person, only once even if they subscribe again, up to a limit of 12 months over a rolling 12-month period. Referring yourself, including with a second account, gives no entitlement. The free month can be neither exchanged nor refunded.

Founder offer

People who have joined the Premium waiting list receive by e-mail a personal link giving 50% off the Premium subscription for the first 12 months, on the monthly or annual plan, usable only once, for a single account (one founder offer per account). After that, the normal price applies; the subscription can still be cancelled online at any time.

Mediation

For any complaint, please write to us first at contact@twodocument.com: we always look for an amicable solution. The consumer mediator will be indicated here soon.